FAQ

Frequently Asked Questions:

1.    Can you Customs clear my freight?

No, Transborder Air Cargo is not a licensed Customs Broker.

2.    Can I clear my freight at the border?

Yes, Transborder Air Cargo can help set up a PARS clearance (Pre Arrival Release System) for shipments going to Canada or a PAPS (Pre Arrival Processing System) for shipments going to the USA.  To do this we MUST have the Customs Broker information and the commercial invoice faxed to us in advance so we can coordinate with the Broker.

3.    If I don’t clear at the border, how will the shipment clear?

Transborder Air Cargo is a bonded carrier and we can move your freight all the way to our bonded terminals in Canada or the USA.  On arrival our staff will prepare the necessary documentation to ensure that your consignee or his Broker can clear the freight.

4.    Can you cut a bond for me?

This is not a service we offer ex. USA – we suggest you contact your usual broker and have them prepare the necessary bond.  However, for shipments ex. Canada we do prepare all bonds electronically (the only format that US Customs will accept).

5.    Where can I find a Transborder pro? 

Please visit our web site at www.transborder.com.  On the right hand side of the home page and you will see an instruction to download a Buzzy pro.  Make a note of the allocated pro number as occasionally it will not appear on the printed version.

6.    What is your current fuel surcharge? 

Please contact your local Transborder Air Cargo office for the current fuel surcharge.

7.    Do you offer a door-door service?

Yes, we can pick-up and deliver in most areas local to the principal cities that we serve.  Please call your local Transborder Air Cargo office for a quotation.  Try to have as much information available as possible – for example, inside, no dock, residential, 15th floor, etc!

8.    What documentation is required for a shipment moving to Canada?

We require accurate consignee information – name, address, contact person and telephone number and, wherever possible, the name/telephone number of the Canadian Customs Broker inserted in the special instructions on the Transborder pro.  A commercial invoice is also required in order to clear through Canada Customs showing sell to and ship to parties, description of goods, value and country of origin.  NAFTA calls for duty free trade between the US & Canada provided the goods are manufactured within the two countries.  Stating the country of manufacture on the invoice provides for smooth clearance.  Remember:  do NOT attach the documents to the freight – they should be placed in an envelope and securely attached to the back of the pro.

9.  What documentation is required for a shipment moving to the US?

We require accurate consignee information – name, address, contact person and telephone number and, wherever possible, the name/telephone number of the US Customs Broker.  A commercial invoice is also required in order to clear through US Customs showing sell to and ship to parties, description of goods, value and country of origin.  NAFTA calls for duty free trade between the US & Canada provided the goods are manufactured within the two countries.  Stating the country of manufacture on the invoice provides for smooth clearance.  The shipper will also need to produce a B13, a Canada Customs export control document.  One other very important piece of information that MUST be supplied is the Harmonized Code – no shipment can move into or through the US without this information.   Remember:  do NOT attach the documents to the freight – they should be placed in an envelope and securely attached to the back of the pro.

10.  Do I need a Shipper’s Export Declaration (SED) for a shipment to Canada?

Only under certain circumstances.  If the shipment is manufactured in the US for consumption in Canada an SED is not required.  If the goods are of foreign origin an SED is required only if the value of the shipment is in excess of US$2,500.00.

11.  Where do you cross the border?

For shipments to/from Toronto and Western Canada we use Buffalo-Niagara Falls, port code 0901.  For shipments to/from Montreal, Ottawa and Eastern Canada we use Champlain-Rouses Point, port code 0712.

12.  Do you offer insurance?

No, we have a limit of legal liability of $0.50/lb unless a higher value is declared for carriage (DVC) on the Pro.  If a shipment is given to us with a declared value in excess of $0.50/lb then we charge a premium of $0.50 per $100 of excess and our legal liability is increased to the higher DVC.  If you require insurance for a particular shipment we suggest you contact your Insurance Broker to provide a rider.

13. Do you accept cars for transportation?

No, we suggest you contact a specialist car/vehicle transporter.

14.  Do you accept personal/household effects? 

Yes, we can move personal effects within the domestic US and .also to/from Canada.  For personal effects to/from Canada we require the following information:

  1. Copy of packing list with est. value of goods
  2. Two pieces of consignee’s photo I.D.
  3. Evidence of immigration status in ultimate country of residence

A surcharge of US$50.00/CA$75.00 (as of 2/1/06) is applicable on personal/household effects shipments to/from Canada. 

15.  Can you help me with a full truck load? 

Yes, we are able to supply exclusive use vehicles, given a minimum of 24 hours notice to most of the points that we service.  Freight will normally move door-door and should it be moving to/from Canada arrangements would be made for border clearance.

16.  I have freight that is temperature sensitive.  Do you run reefers?

We do not have reefers on our scheduled LTL services.  The only time we can assist with reefer equipment is a full truck load.

17.  Can you move ocean freight containers?

No, we do not have the necessary equipment.  We would, however, be happy to move Less than Container Load (LCL).